Skip to content

Designation Programs

Accredited Advisor In Insurance (AAI)

Establish a clear professional advantage and fulfill your commitment to customer service with the AAI Program.

  • Gain knowledge of a wide range of insurance products and services to better understand the exposures your clients face
  • Learn to write large, complex commercial lines
  • Manage agency operations from client communication to financial management
  • All courses 100% online, on-demand, self study

Current AAI students - visit the information center to learn more about options open to you as you complete your AAI Program.

Accredited Customer Service Representative (ACSR)

Demonstrate your commitment to excellence in customer service and professionalism with the ACSR Program.

  • Customize your ACSR with our Commercial, Life and Health, and Personal Lines tracks
  • Build and retain strong customer relationships, and increase your value to your agency and producers
  • Develop strategies that minimize your firm's exposure to costly errors and omissions claims
  • All courses 100% online, on-demand, self study

Questions? Please contact our education team at or 410-766-0600 for assistance.